Live Webinar on seamless omni-channel Loyalty and Membership Management
Learn how to engage your customers, build loyalty and drive growth with LS Retail and Dynamicweb.
The pandemic has forever changed the way customers buy and how they engage with businesses. Customers have raised expectations and now demand a personalized, seamless omni-channel experience, when engaging with a brand or company.
Though transactional loyalty has proven to be an effective way of creating loyalty, brands must also create a sense of emotional loyalty with the customer.
A true seamless omni-channel experience relies on integrated tools and systems to enhance the customer experience, at all stages of a buyer’s journey, to provide a satisfying buying experience, and develop brand affinity.
For this, businesses need robust, unified omni-channel solutions that are fast and easy to implement whilst being configurable to meet changing demands. LS Retail and Dynamicweb provide a seamlessly integrated omni-channel loyalty and retail platform that is pre-integrated and market-proven.
Join us in this webinar as we share insights into the changing face of loyalty, both from a customer and business point of view, and what you can do to stay relevant. We will also showcase and demo seamless omni-channel loyalty management across multiple touchpoints – POS, back office, eCommerce, marketplaces and mobile apps.
In this webinar, you will learn
Where the loyalty market is heading and the new approaches to enhance loyalty
The challenges to implementing a proper omni-channel loyalty program
The different types of loyalty programs
How modern implementations provide a fast and easy way to get started using LS Retail and Dynamicweb as an example of a unified omni-channel loyalty and retail management solution
Demo and showcase of how seamlessly customers can now engage with a company using different channels and get an enhanced and personalized experience each time
We will also be happy to answer any questions you may have at the conclusion of the webinar.
About our presenters
Aloysius Suppiah Country Manager, Malaysia Aloysius has more than 30 years’ experience in using technology to improve businesses with more than half of that spent in providing consultancy and advisory services to top management of regional multinational companies in the areas of IT and infrastructure planning, extended Enterprise Resource Planning (ERP), Retail Management Solutions, Customer Relationship Management (CRM), Business Intelligence (BI), Analytics, Advanced Planning and Scheduling (APS) and Supply Chain Management (SCM).
Puspak Patro CEO, Dynamicweb APAC Puspak Patro has been an entrepreneur since 1998. He is the currently the CEO of Dynamicweb APAC, spearheading its Asia pacific operations. Prior to Dynamicweb, Puspak was the CIO and Head of Ecommerce at MBT, a starthreesixty group company and shoe retailer with operations in 17 countries. Puspak was responsible for establishing and driving the strategy and operations of MBT including Information Technology & Ecommerce. His role included building the capabilities to transform and transition the group from a brick-and-mortar retail entity to become a global online company.
